Troubleshooting

If you cannot find the answer to your question below, please contact us at orca_webmaster@byu.edu

When I try to open a PDF it shows a "Please wait..." message that never goes away

There are four different solutions to this problem:

  1. Open your downloads folder (In Windows, open "Documents", then select "Downloads" in the left-hand panel) and open the downloaded document.

  2. Right click on the download link, click "Save Link As..." and save it as a .pdf file. Navigate to the location on your computer where you saved the file and open it there.

  3. Make sure that you are viewing the document in Adobe Reader or Acrobat, not Preview. Download Adobe Reader

  4. Change your web browser's standard PDF viewer to Adobe Reader/Acrobat. View instructions

If you are interested in the specifics behind this issue, it has to do with the fact that many of our PDF files are dynamic PDFs created in Adobe Livecycle. Chrome and Firefox default to using their own PDF viewer plugins, which do not support dynamic PDFs.

The website doesn't look/work right on my mobile device

We have recently transitioned to a mobile-friendly website design, and some aspects may not yet be fully functional. If you experience difficulties in viewing the website on your mobile device, please email us at orca_webmaster@byu.edu to inform us of the nature of the problem.